Return & Refund Policy

SOFTS.AI sells software products, subscriptions and development services. Because these are digital and delivered as work or access rather than physical goods, there is nothing to ship back — so this policy explains when a payment can be refunded instead.

You are eligible for a full refund if:

• You were charged twice for the same order, or charged an incorrect amount.
• You paid but we were unable to start or deliver the service.
• You cancel a one-time setup within 7 days of payment and we have not yet begun work.
• The product has a defect we cannot fix within a reasonable period after you report it.

• Work that has already been delivered and accepted.
• Custom development once design or development has started — in this case we refund any unused portion after deducting the work completed.
• Subscription charges for a billing period that has already been used. Cancelling stops future charges; it does not refund the current period.
• Third-party costs we have already paid on your behalf, such as domains, hosting, paid plugins or advertising spend.
• A change of mind after the service has been delivered as agreed.

Email softsaibd@gmail.com or call +8801723-714141 with the following:

• The bKash transaction ID and the date of payment.
• The mobile number or email used for the order.
• The product or service purchased.
• A short explanation of why you are requesting a refund.

Requests should be made within 7 days of the payment date.

We review every request and reply within 3 business days. If your request is approved, we issue the refund to the original bKash account used for the payment, normally within 7 to 10 business days.

Bank or mobile-wallet processing times are outside our control and may add to this.

You can cancel a subscription at any time by contacting us. Your access continues until the end of the billing period you have already paid for, and you will not be charged again after that.

If we decline a refund and you believe that is wrong, reply to our email and ask for it to be reviewed. We will look at it again and give you a written explanation of the outcome.